Get Notified
FactualPay empowers both payment gateway and merchant operations by monitoring, analyzing, and notifying you when immediate action or decision-making is required.
Designed to streamline workflows and enhance operational efficiency. Here’s how it works:
1. Real-Time Monitoring Across Operations
Our platform continuously tracks key performance indicators (KPIs) critical to payment gateways and merchant operations, such as transaction performance, operational bottlenecks, and service disruptions. It detects anomalies in real-time to help teams respond promptly and maintain seamless business processes.
2. Targeted Notifications for Teams
When an issue arises, FactualPay identifies and alerts the appropriate team or individual, whether it’s the payment gateway operations team or merchant staff. By ensuring the right person is notified, problems can be addressed quickly to minimize downtime and enhance customer satisfaction.
3. Instant Alerts for Fast Resolution or Quick Act
Notifications are delivered through email, text messages, or phone calls (with PayDuty integration), ensuring that critical updates are received without delay. Whether it’s a payment error or an operational issue at the merchant level, FactualPay ensures timely communication and action.